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The Culture Puzzle: Harnessing the Forces That Drive Your Organization's Success

In a world that changes at a dizzying pace, what can leaders do to build flexible and adaptive workplaces that inspire people to achieve extraordinary results? According to the authors, the answer lies in recognizing and aligning the elusive forces - or the “puzzling” pieces - that shape an organization’s culture.

With a combined seventy five years’ worth of research, teaching, and consulting experience, Mario Moussa, Derek Newberry, and Greg Urban bring a wealth of knowledge to creating nimble organizations. Globally recognized business anthropologists and management experts, they explain how to access the full power of your culture by harnessing the Four Forces that drive it: Vision, Interest, Habit and Innovation. Filled with case studies, personal anecdotes, and solid, practical advice, this book includes a four-part Evaluator to help you build resilient organizations and teams. The Culture Puzzle offers the definitive playbook for thriving amid constant transformation.

Mario Moussa, Ph.D., MBA

Mario Moussa is an award-winning author, management consultant, keynote speaker, and executive educator. He has taught at the world’s leading academic institutions, including UCLA, Duke, the University of Virginia, and the Wharton School. As a consultant, he advises senior leaders about top team effectiveness, communication, organizational culture, and large-scale change initiatives. He has delivered workshops on leadership, strategic persuasion, negotiation, collaboration, and culture to thousands of executives in New York, San Francisco, Beijing, Shanghai, Mumbai, Sao Paulo, London, Istanbul, and other major cities around the world. His work has been featured on National Public Radio as well as in leading publications, including Time Magazine, Business Week, U.S. News and World Report,,, Inc., Entrepreneur, The Economist, The Financial Times, and The Philadelphia Inquirer. Mario is the co-creator of the popular Wharton Strategic Persuasion Workshop. He has also led the design of customized leadership development programs for organizations in a wide variety of sectors, including financial and professional services, pharmaceuticals, energy, healthcare, higher education, and government. 

By connecting the classroom and the boardroom, he closes the gap between cutting-edge research and business experience. His work is based on simple, repeatable techniques that deliver results in today’s turbulent economic climate. For over ten years, Mario was a Principal at CFAR, a management-consulting firm that started as a research center at the Wharton School and spun off to become independent. He was co-leader of CFAR’s practice in Collaboration and Negotiation. His consulting clients have included such prominent organizations as State Farm, PNC Bank, GlaxoSmithKline, McKinsey and Company, Nielsen, UnitedHealth Group, Russell Investments, KieranTimberlake Architects, and MasterCard. In his new book, The Culture Puzzle: Find the Solution, Energize Your Organization, Mario describes a step-by-step process for creating sustainable business cultures. His previous book, Committed Teams: Three Steps to Inspiring Passion and Performance, (written with Madeline Boyer and Derek Newberry) uses vivid stories and extensive first-hand observations to describe a process for building great teams. Mario’s award-winning first book, The Art of Woo: Using Strategic Persuasion to Sell Your Ideas (co-written with G. Richard Shell), has been critically acclaimed for its clear and effective methodology. Mario holds a Ph.D. from the University of Chicago and an MBA from the Wharton School at the University of Pennsylvania. He lives in Center City, Philadelphia with his wife, where they raised their three children.