The implied objective of phone counseling is the resolution of a problem within a brief period of time. As a result, phone counseling is not appropriate for each client referred to the Counseling Service. The phone counselor will weigh the nature of the problem, as well as the client’s desire and ability to work on resolving the problem, and determine whether referral to a face-to-face counselor is needed. This referral might be paid through the client’s insurance.
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